Support Center
Find answers to common questions, troubleshooting tips, and ways to contact our support team.
Frequently Asked Questions
Troubleshooting
Translation isn't working
- • Check that your language settings are correct (dashboard or #set).
- • Make sure your native and target languages are different.
- • Confirm you haven't exceeded the Free plan's daily limit.
- • In group chats, ensure other members have completed their settings.
- • If the issue persists, please contact support.
Translations feel unnatural
- • Check that your tone and gender settings are appropriate.
- • Enter complete sentences (avoid single words).
- • Recent conversation history is considered when context is needed.
- • Specialized terms or proper nouns may remain untranslated.
- • Send us feedback to help improve translations.
Payment issues
- • Verify your payment method on the Stripe checkout page.
- • Ensure your card details are correct.
- • Try another payment method.
- • Contact your bank about authentication issues.
- • Reach out to our support team.
Contact support
- • Contact us via the support menu in the LINE app
- • Email us at [email protected]
Still Need Help?
Can't find what you're looking for? Contact our support team directly.